Applications and Service Desk Support Engineer
Job No:
RV73
Location:
Flemington
Seeking a team player who wants to rapidly grow their skill set
Who are we?
Racing Victoria (RV) is one of Australia’s leading sporting organisations, with the industry we govern generating nearly $2.1 billion in value for the Victorian economy. Our vision is ‘to enhance the Victorian thoroughbred racing's position as a leading world-class sporting industry, delivering integrity, quality and entertainment’. We race 363 days a year and our globally celebrated Spring & Autumn carnivals are centrepieces in Australia’s sporting and social calendars.
Our digital and technology offering is rapidly evolving, having recently launched Racing.com, the digital destination of choice for all things racing, delivered thoroughbred racing on free-to-air television via Channel 7 and purchased renowned industry publications Best Bets and Winning post.
The Role:
Our Infrastructure team is looking for a proactive, career focussed individual to join us as an Applications and Service Desk Support Engineer. Your typical day will see you provide phone and remote support to all enterprise users.
We provide a shared support service to RV and 30 racing related entities both onsite and across the state, ensuring the best possible user experience will be your primary accountability.
As the ‘go to’ person for all applications requests within our Service Desk team, you will provide 1st and 2nd level support for application configuration, troubleshooting and resolution. You will also support users with systems queries, software upgrades and maintenance.
Our network consists of a multitude of applications and systems involving Microsoft, Java and networking technologies. This role will focus on providing level 1 and 2 support for websites such as: Racing Photos, Best Bets/ Winning Post and internal I.T infrastructure.
You will have the opportunity to shadow senior members of our team and work across a broad range of projects as you develop your applications expertise.
Click here to view the PD and see some further information.
What you need:
You can confidently code in multiple programming languages and ideally have some practical experience in a service desk/application support role alongside your university studies. You will be willing to take on new challenges, be flexible, contribute as a team player and show initiative to succeed in this role.
Additionally, you are:
- Able to consistently deliver a high level of application support to our customers;
- Able to problem solve and perform diagnostic tests before coming up with the best solution;
- Experienced in supporting applications and systems on Windows and Microsoft technology;
- Experienced with helpdesk logging software and remote management tools;
- Outstanding customer support approach and ability to understand their issues and requirements;
- Follow good process and procedures for consistent customer outcomes;
- Able to confidently code in multiple programming languages ideally Java, HTML or CSS;
- Driven to succeed with a positive attitude to problem solving.
What can we offer you?
- industry tickets to race meetings every day of the year
- on-site café, on-site gym, free parking
- genuine approach to flexible work practices
- well accessed by public transport
How do I apply?
Apply directly via the Racing Victoria website, upload your CV and answer the screening questions.